CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Designed For Small Business And Midsize Companies, Tailored To Best Fit Your Unique Needs
The CRM functionality in SAP Business All-in-One is based on industry leading SAP CRM product, tailored for midsize companies. Features include:
•Marketing – Align marketing processes, drive customer demand, and increase marketing ROI.
•Sales – Acquire, grow, and retain profitable relationships.
•Service – Drive service revenue and profitability.
•Interaction center – Build customer loyalty, cut costs, and boost revenue; effectively handle activities such as e-mail, telemarketing, telesales, and customer service.
•Reporting and Analytics – Make quick, effective decisions; generate and convert more leads; track opportunities; close more deals.
With the pre-integrated CRM and ERP functionality in SAP Business All-in-One, you can manage all aspects of customer relationships and operational processes from start to finish.
•Marketing – Align marketing processes, drive customer demand, and increase marketing ROI.
•Sales – Acquire, grow, and retain profitable relationships.
•Service – Drive service revenue and profitability.
•Interaction center – Build customer loyalty, cut costs, and boost revenue; effectively handle activities such as e-mail, telemarketing, telesales, and customer service.
•Reporting and Analytics – Make quick, effective decisions; generate and convert more leads; track opportunities; close more deals.
With the pre-integrated CRM and ERP functionality in SAP Business All-in-One, you can manage all aspects of customer relationships and operational processes from start to finish.